Consult the RBC Faculty/Staff Email pages for assistance first and review Known Issues listed below.
If you are still having issues getting into your RBC Faculty/Staff Email Account, please contact the ITS Help Desk by phone: 862-6401 or by email:
helpdesk@rbc.edu.
Known Issues:
OWA 2003 is best viewed using Internet Explorer 6 or 7. If you are running a version of Internet Explorer lower than these versions then it is suggested that either you upgrade IE to version 6 or try using another browser. Suggestions: Firefox (http://www.mozilla.com).
If you are running AOL, then you will want to sign into your AOL account and then minimize the AOL session. You will then want to open Internet Explorer and point your browser to
https://grendel.rbc.edu/exchange.
If you are able to log in but are not able to view email messages, then you may be running some type of software that blocks .eml files.
Please check the Antivirus/Security Suite vendor's website if you purchased the software from a store: (some examples)
Norton: www.symantec.com
McAfee: www.mcafee.com
ZoneAlarm: www.zonelabs.com