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Richard Bland College

INFORMATION TECHNOLOGY SERVICES

Frequently Asked Questions Resource Center

Please scroll through the listed frequently asked questions. You will find detailed guidelines and information links that will help address your technology needs. If you do not find what you need, email your questions to helpdesk@rbc.edu.

Email and Outlook
How do I access my RBC EMAIL off-campus? I am a student. How do I access STUDENT EMAIL? Click here to learn how to customize your off-campus email views Take advantage of online training available from Microsoft! There are some outstanding tutorials! Microsoft Office Training	How do I filter Junk Mail when I am on campus using Outlook? (Updated) How can I share my Calendar with others? How do I create or edit my Outlook profile on another desktop? Click here if you have OutlookXP (pdf) Click here for help on viewing your Outlook XP Contacts Click here for help on exporting your contacts
Basic Computing and Application Help	Contacting Information Technology Services
How do I find tips and tricks on Microsoft applications? How Do I backup my PC? (Click this link to open pdf) Why won't my CD eject after formatting with Direct CD? (Click this link to open pdf) Help with File Management Help with Understanding the Desktop Properly Removing your USB drive NEW - How do I perform a Print Screen?	How do I contact ITS during standard Hours of Operation: 0800-1700 Monday throughFriday?
Special Projects	Reference Information
	Glossary
Policies	Miscellaneous
When and How can I modify my RBC computer? 2009 - Email Guidelines... 2009 - Computer Acceptable Use Policies...	Windows Desktop
Security
Updated - KISS - Keep It Safe and Secure - ITS Security Portal. Be Sure and KISS your PC! Staying Safe on Social Sites Restricted Applications	How Do I install Microsoft Windows Updates? (Click this link to open pdf) Help with Virus Related issues (hoaxes, blocked phrases) How do I update my virus scanning dat files? (Click this link to open pdf)

Revised:May 18, 2009