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INFORMATION TECHNOLOGY SERVICES 

How Do I ... ? Resource Center

Welcome to our "How do I...?" page.  Please scroll through the listed frequently asked questions.  You will find detailed guidance and suggested web sites that will help address your technology needs.  If you do not find what you need, click on "How do I make a suggestion for this site?"  You can email your question/suggestion to ITS.  We will notify you when your request has been received and when it has been completed. Thank you.

Email and Outlook
How do I get my EMAIL FROM HOME? How do I use Outlook and Outlook Web Access? I am a student.  How do I get STUDENT EMAIL? Click here to learn how to customize your off-campus email views Click here for more tips on signatures and Outlook customization Take advantage of online training available from Microsoft!  There are some outstanding tutorials!  Microsoft Office Training Click here for some handy Outlook Keyboard Shortcuts! Are you having problems sending email to AOL accounts?  Click here.	How do I filter Junk Mail when I am on campus using Outlook?  (Updated) How do I filter Junk Mail when I am off campus using Outlook Web Access? (pending) How do I use the Outlook Rules Wizard? How do I create my own Distribution List? How can I share my Calendar with others? How do I create  or edit my Outlook profile on another desktop? Click here if you want to edit the Outlook 2000 profile Click here if you want to CREATE an Outlook 2000 profile. Click here if you have OutlookXP (pdf) Click here for help on viewing your Outlook XP Contacts Click here for help on viewing your Outlook 2000 Contacts Click here for help on exporting your contacts
Basic Computing and Application Help	Contacting Information Technology Services
Help for Basic Office Function (Clip Art, Excel) How do I find tips and tricks on Microsoft applications? Where can I go to get help?  Tips? How Do I backup my PC? (Click this link to open pdf) Why won't my CD eject after formatting with Direct CD? (Click this link to open pdf) Help with File Management Help with Understanding the Desktop How can I change my browser's homepage? Using Internet Explorer NEW - How do I  perform a Print Screen?	(For Faculty and Staff)  How do I contact ITS during standard Hours of Operation:  0800-1700    Monday through Friday? How do I place a service or help desk call and who is my ITS representative? How do I make a suggestion for this site?
Special Projects	Reference Information
Updated - Banner Project Help	Glossary
Policies	Miscellaneous
When and How can I modify my RBC computer? NEW - Email Guidelines... NEW - Computer Acceptable Use Policies...	How do I get help with Legacy Systems, such as William and Mary?
Security
NEW - KISS  -  Keep It Safe and Secure - ITS Security Portal.  Be Sure and KISS your PC! I forgot my password.  How do I get a new one?  What is my alias or email address? Security Safe Practices (Best if viewed with Internet Explorer 5.0 or later.) Restricted Applications	How Do I install Microsoft Windows Updates? (Click this link to open pdf) Help with Virus Related issues (hoaxes, blocked phrases) How do I update my virus scanning dat files? (Click this link to open pdf)

Revised: September 15, 2005