Support/Known Issues
• Consult the RBC Faculty/Staff Email pages for assistance first and review Known
Issues listed below.
• If you are still having issues getting into your RBC Faculty/Staff Email Account,
please contact the ITS Help Desk by phone: 804-862-6401 or by email:
helpdesk@rbc.edu.
Known Issues:
• OWA is best viewed using Internet Explorer 7 or 8. If you are running a version of Internet Explorer lower than these versions then it is suggested that either you upgrade IE to version 7 or 8 or try using another browser. Suggestions: Mozilla Firefox (http://www.mozilla.com).
• If you are running AOL, then you will want to sign into your AOL account and then minimize the AOL session. You will then want to open Internet Explorer and point your browser to https://lonestar.rbc.edu/owa.
• If you are able to log in but are not able to view email messages, then you may be running some type of software that blocks .eml files.
Norton: http://www.symantec.com
McAfee: http://www.mcafee.com
ZoneAlarm: http://www.zonelabs.com
Please check with your ISP (Internet Service Provider) if the software came with the ISP software: (some examples)
AOL: http://www.aol.com
Comcast: http://www.comcast.com
Earthlink: http://www.earthlink.com
Verizon: http://www.verizon.com