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VIII. Library

Library

The Richard Bland College Library, located in The Student Commons, supports the information and research needs of students. The Library is a comfortable, welcoming, two-story facility with seating for over 175 students. Collaborative work is encouraged on the first floor of the Library, and the second floor has been designated a quiet study area. A valid Student ID serves as your Library card. Covered drinks and packaged snacks are permitted. There are two seminar/study rooms, and one is equipped for multimedia viewing available for checkout for up to two hours on a first-come, first-served basis. For more information about the many services of the RBC Library, students are encouraged to stop by and meet the staff, call the Library at 804-862-6226, or visit the website: www.rbc.edu/library.

Chromebook Loan Program

This program allows eligible students to borrow Chromebooks acquired by the College to bridge the Digital Divide regarding full-time RBC students on campus, who have graduated from high school or equivalent as determined solely by Richard Bland College, and are in a degree-granting program at the College. Students who borrow a Chromebook must comply fully with the Chromebook Loan Agreement, which they must sign prior to taking possession of the device. The Chromebook Loan Agreement also must be signed by the custodial parent(s) or legal guardian(s) of a student under the age of 18 and not emancipated.

Richard Bland College is committed to providing students with an excellent learning environment regardless of their socioeconomic status. An essential element for fulfilling this commitment is bridging the Digital Divide by loaning eligible students the computer tools necessary to help maximize their opportunities to learn.

Definitions

“Digital Divide” means the gulf between those who have ready access to computers and the Internet and those who do not.

“STAC” means Statesman Technical Assistance Center.

Chromebook Loan Program

Overview

The Richard Bland College Library maintains an inventory of Chromebooks available for short-term loan. The Chromebooks are the property of Richard Bland College. The Chromebooks are for College business only and may be checked out for a maximum timeframe of one semester. The Chromebooks are from one to four years old and run the Chrome operating system with the standard software package including links to access Office 365. Only students who are full time, have graduated from high school or equivalent as determined solely by Richard Bland College, and are in a degree-granting program at the College are eligible to participate in this program. All students participating in this program must comply with this policy and the Chromebook Loan Agreement.

How do I reserve a Chromebook?

Come to the Richard Bland College Library to check availability and reserve a Chromebook. You must show your Richard Bland College ID when reserving and when checking out a Chromebook.

Where do I pick up and return the Chromebook?

The Chromebooks are available through the Richard Bland College Library. The Chromebook Loan Agreement must be completed and signed prior to checking out the Chromebook. If you are under the age of 18 and not emancipated (documentation required), a parent or legal guardian also must sign the agreement prior to your receipt of the Chromebook. In addition to the Chromebook Loan Agreement, you must log on to the Chromebook while connected to the Richard Bland College network to build your profile before it will work off campus.

How long can I keep a borrowed Chromebook?

To maintain maximum availability, we allow Chromebooks to be checked out no longer than one semester. All Chromebooks must be returned in good condition on or before the last day of final exams for the semester in which the Chromebook is borrowed or three days prior to a student’s withdrawal or other termination from Richard Bland College. Chromebooks not returned by the due date will be reported as stolen to the Richard Bland College Campus Police.

What happens if the Chromebook is lost, stolen, or damaged while I have it?

You will be responsible for the cost of repairing or replacing the Chromebook regardless of fault. Normal wear and tear may be authorized at the sole discretion of the Richard Bland College Information Technology Services Department. Costs may be as high as $400 for full replacement. Any costs not paid by the end of a semester will result in a hold placed on your grades and transcript. Such costs also may be forwarded to collections for appropriate action.

What happens if the Chromebook experiences a hardware failure while I have it that is not due to any avoidable damage to the Chromebook?

Information and Technology Services (STAC, McNeer Hall 110, (804) 862-6401) will be responsible for all repairs when the Chromebook is returned.

Can specialized software be installed on the Chromebook?

No. These computers are only licensed for the standard image.

RBC Responsibilities:

Statesman Technical Assistance Center “STAC”

  1. STAC will support/service Chromebooks during normal operating hours.
  2. All STAC support requests will be documented in Service Desk tickets.

STAC procurement and configuration

  1. RBC will procure Chromebooks to support Student Chromebook and Writing Lab initiatives. The amount of Chromebooks procured shall be determined solely by RBC.
  2. Upon receipt, STAC will create and apply an adhesive metallic decal listing the asset number and the funding source. Students must not remove this decal or allow it to be removed by anyone other than STAC personnel.
  3. STAC will configure Chromebooks to print.
  4. Once the Chromebooks are documented in STAC-managed resources, the devices will be transported to the RBC library for new device processing.

RBC Library (new device processing)

  1. Upon receipt of procured Chromebooks from STAC, the RBC library will record receipt into the library’s tracking system.
  2. The RBC library will generate and apply a bar code label for the Chromebooks associating the generated bar code to the Chromebook entry in the library’s tracking system.
  3. The RBC library will return the bar coded Chromebooks to STAC for checkout.

RBC Library (device checkout processing)

  1. Student wishing a Chromebook for long term checkout goes to the library;
  2. Student shows the librarian his/her ID to initiate the reservation process;
  3. Student (and custodial parent(s) or guardian if under 18 and not emancipated) signs the Chromebook Loan Agreement;
  4. Student completes the Chromebook Security Awareness class;
  5. Student presents the certificate for passing the Chromebook Security Awareness class to the librarian;
  6. Librarian retrieves a Chromebook from the Librarian Closet (Storeroom 125) providing the same to the student;
  7. Librarian conducts the checkout process using the library’s tracking system scanning the bar code applied to the Chromebook;
  8. Librarian applies a Chromebook hold to the student’s account; and
  9. Student verifies access while in the Library (this activity builds the student’s profile so it will work off campus).

RBC (device return processing)

RBC Library

  1. Student goes to the Library to return the Chromebook;
  2. The RBC library records receipt into the library’s tracking system;
  3. Library creates a Service Desk ticket for STAC to retrieve and assess the returned Chromebook; and
  4. Library places the returned Chromebook in a location in Storeroom 125 established for Chromebook returns.

RBC STAC

  1. STAC will collect the Chromebook specified in the Service Desk Ticket.
  2. STAC creates a Service Desk ticket to document a Chromebook return.
    1. This Service Desk ticket specifies the Student’s R# and the Chromebook Library identification.
  3. STAC will assess the device’s condition:
    1. Satisfactory Chromebooks:
      1. Chromebook will be returned to the Chromebook Checkout inventory in STAC.
    2. Unsatisfactory Chromebooks:
      1. STAC will determine if the unsatisfactory Chromebook can be repaired for return to the Chromebook Checkout inventory.
        1. Repaired Chromebooks will be re-imaged as needed.
        2. Repaired Chromebook will be returned to the Chromebook Checkout inventory in STAC.
      2. Chromebooks that cannot be repaired:
        1. Will be removed from STAC’s Chromebook tracking system.
        2. STAC updates the Service Desk ticket to document an unsatisfactory Chromebook return.
  4. STAC assigns the Service Desk ticket to the Library.

RBC Library

  1. Library assesses the Service Desk ticket created by STAC to document the returned Chromebook.
    1. If the Chromebook is satisfactory or repaired:
      1. The Chromebook hold is released from the student’s account.
    2. If the returned Chromebook is unsatisfactory and cannot be repaired:
      1. RBC Library initiates steps necessary to remove the non-repairable Chromebook from the library collection.
      2. The Chromebook hold will remain in effect on the student’s account.
  2. RBC Library closes the Service Desk ticket.

RBC Library (device support processing)

  1. Device soft issue (e.g. network connectivity / browser not working)
    1. Library checks in the original Chromebook releasing the Banner hold.
    2. Library checks out a replacement Chromebook and creates a new Banner hold
  2. Device damage issue (e.g. cracked screen, keyboard damage, etc.).
    1. Device to be assessed by STAC.
    2. Pending STAC evaluation, the student may receive a replacement Chromebook and/or will be charged the amount specified in the Banner hold for the Chromebook.

Student Handbook

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