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Student Right To Know

Student Right-To-Know Act

The Student Right-to-Know Act, passed by Congress in 1990, requires institutions eligible for Title IV funding, under the Higher Education Act of 1965, to calculate completion or graduation rates of certificate- or degree-seeking, full-time students entering that institution, and to disclose these rates to current and prospective students.  Every institution that participates in any Title IV program and is attended by students receiving athletically-related student aid is required to disclose graduation/completion rates of all students as well as students receiving athletically-related student aid by race/ethnicity, gender and by sport, and the average completion or graduation rate for the four most recent years, to parents, coaches, and potential student athletes.  To read more about the Student Right-to-Know Act, please visit the National Center for Education Statistics website at http://nces.ed.gov.

College Navigator

 

Student Rights

Students should be aware of the following rights as prospective financial aid recipients:

  • To know what financial aid programs are available.
  • To know how financial aid recipients are selected.
  • To know how financial need is determined.
  • To know how the type and amount of assistance is determined.
  • To know how and when aid will be received.
  • To know whether satisfactory academic progress is maintained and what happens if satisfactory progress is not maintained.
  • To know the interest rate, terms, and conditions of the PLUS Loan.
  • To know what an assigned job is, what hours will be worked, what the duties will be, what the rate of pay will be, and how and when payment will be received if offered a Federal Work-Study job.
  • To know the location, hours, and counseling procedures of the school’s financial aid office.
  • To know the College refund policies.
  • To receive courteous service from financial aid staff.
  • To be provided timely and accurate service.
  • To have confidentiality concerning their applications as guaranteed in the (FERPA)

 

Student Responsibilities

  • Review and consider all information about the College’s program prior to enrollment.
  • Complete all application forms accurately and submit them by the deadline date to the appropriate office.
  • Provide correct information.  Errors can result in long delays in receipt of the financial aid.  In most instances, deliberately reporting incorrect information on financial aid application forms is a violation of law and may be considered a criminal offense that could result in indictment under the U.S. Criminal Code.
  • Return all additional documentation, verification, corrections, and/or new information requested by either the financial aid office or the agency to which an application is submitted.
  • Read and understand all forms that are signed and keep copies of them.
  • Accept responsibility for all agreements that are signed.
  • Perform the work that is agreed upon in accepting a Federal Work-Study award.
  • Be aware of and understand the College’s refund policies.
  • Notify the Registrar and the Office of Financial of a change in name, address, or enrollment status.
  • Reading the contents on the website and follow instructions for aid acceptance and loan entrance counseling and Master Promissory Note.

 

Availability of Employees for Information Dissemination Purposes

The College is required to designate an employee or group of employees to assist enrolled or prospective students in obtaining all of the information specified below. If the College has designated one person for an area of responsibility, that person shall be available, upon reasonable notice, to any enrolled or prospective student throughout the normal administrative working hours listed. If more than one person, often an entire office, is designated, their combined work schedules have been arranged so that at least one of them is available, upon reasonable notice, throughout the normal administrative working hours.

Availability of Employees for Information Dissemination Purposes: Inquiries to the departments listed below can be directed to (804) 862-6100

  • Institutional and Federal Financial Aid Information Financial Aid
  • Employee Information- Human Resources
  • Accreditation, Approval and Licensure of Institution and Programs- Admissions
  • Students with Disability- ADA Coordinator/Student Success Center
  • Campus Crime and Safety- Campus Security
  • Campus Safety and Security Information- Campus Security
  • Admissions/ Readmissions- Admissions
  • Graduation/ Retention Rates- Institutional Research
  • Health Record Requirements- Admissions
  • International Students- Global & Student Success Center

Entire offices as indicated above, are designated for each item listed. Combined work schedules have been arranged so that at least one person is available, upon reasonable notice, throughout the normal administrative working hours.

Advising

Questions?

If you have any questions, please contact Aimee Joyaux, Associate Dean Instructional & Learning Resources, at (804) 862-6150 or via email.

Learner Mentor Hours

Monday – Friday 8am – 5pm with an appointment
Walk-In Hours Daily 1pm – 3pm (no appointment required)

Email Advising

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